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Contact us

GET IN TOUCH

We'll do our very best to get back to you within 5 working days.
Due to the volume of requests we get, we may not be able to respond to every message.

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OUR RESTAURANTS

The best way to contact our stores directly is via e-mail; Head to the locations page to find their details.

OUR DELIVERY PARTNERS

We cant take credit for the hard work of our delivery partners so please contact them directly for any feedback.
  • Can I order Heavenly Desserts home delivery from the app?
    You can order Heavenly Desserts via delivery partners, including Deliveroo, Uber Eats and Just Eat. Select your nearest store on our location finder on the app and you’ll be directed to your preferred delivery partners page to place your order. You can use our app to skip the queues and order ahead via our click & collect service.
  • Can I use the app without creating an account?
    You can have a look around our app without signing up or creating an account. However, if you want to place an order and take advantage of exclusive app offers and discounts, be sure to sign up to start earning rewards.
  • What loyalty schemes are available on the app?
    Create an account on our app and we’ll add a fiver straight to your account for you to use on your first purchase made via the app! You can earn points with every purchase you make which can be redeemed for future in-store and click & collect orders via the app. We also have a digital stamp card on the app which offers a free drink after collecting 9 stamps.
  • Does the app show me my nearest store?
    Yes! Just make sure you have your location services turned and we’ll show you your nearest store. You can also find a store by searching by postcode in our location finder and view a full store list with each location's details including opening hours and directions.
  • Can I make a reservation via the app?
    Currently, our app doesn’t have a booking system in place. However, you can make a booking online by visiting heavenlydesserts.co.uk.
  • Does the highlight all allergen information?
    Within each item selection on the menu, you’ll find an allergen information section. This section details the allergens associated with the ingredients within this item. Please be sure to carefully read product descriptions and take note of any allergens that may be included. We ask that you also alert a team member if you have any allergy requirements or intolerances, requesting our allergens guide should you need any further details. We take all reasonable steps to prepare your food and drink safely, however we cannot guarantee completely allergen free environments or products.
  • Is your food and drink Halal?
    All of our ingredients are suitable for a Halal diet. Please speak to a member of our team in store for any specific dietary or allergen questions.
  • How can I purchase a gift card?
    Our gift cards are available to purchase in all of locations and can be used in our restaurants across the UK. Every gift card is valid for a minimum of 12 months. You’ll also soon be able to purchase gift cards directly from our website.
  • Have a question about our app?
    Drop us an email on support@heavenlydesserts.co.uk and we’ll do our best to answer.

HAVE A QUESTION?

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